Database - CSR Questionnaire

Why did we create this tool?

Every week, dozens of CSR managers share the same frustration with us: receiving customer questionnaires that are increasingly long, varied, often redundant, and rarely standardized.

At Ditto, we have thoroughly analyzed more than 300 questions from CSR and compliance questionnaires actually sent by customers to their suppliers. Our goal: to identify the most common expectations and provide a concrete, actionable tool without jargon.

This document summarizes the 50 most representative questions, divided by theme, to help you:

- Save time preparing your responses

- Structure your CSR data in a reusable way

- Better anticipate future requests from your customers

How to use it

This sample questionnaire can be used as:

- A self-assessment grid: to test your ability to respond quickly to customer requests

- A preparation checklist: to centralize the necessary evidence and data

- A response database: to be integrated into your templates or document management tools

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For each question, we have indicated:

- The relevant CSR topic

- A typical wording taken from actual questionnaires

- Advice on how to answer effectively, avoiding common pitfalls