Company
Quito, a leading player in international air freight
Quito is the parent company of the ECS Group, an international air freight player with more than 1,500 employees in some sixty countries.
Before adopting Ditto, Quito already had numerous elements in terms of CSR compliance, legal issues, information security and the environment. In particular, the company is ISO 27001 certified. However, the structuring and formalization of its CSR strategy remained a major challenge. A comprehensive framework was lacking to standardize policies, centralize and structure evidence, define clear action plans, and effectively involve all teams. The arrival of Laurence Sauphanor as Chief Sustainability Officer two years ago marked a desire to accelerate this structuring.
Delighted with the collaboration with Ditto and the involvement of our coach: you have allowed us to make rapid and structuring progress in our ESG roadmap! A great mix of expertise and joyful dynamism!
Laurence Sauphanor
Chief Sustainability Officer
Challenges
Structuring CSR practices across a fast-growing group
The initial objective of the adoption of Ditto by Quito was on the EcoVadis evaluation, in order to move forward more quickly on this approach. Quito generally had all the elements requested by EcoVadis, which were already collected as part of its ESG reporting for Naxicap and in the context of the CSRD, for which the company was working in parallel with its compliance. However, some elements were missing, especially on HR aspects, due to the absence of HRIS. However, a transitional system has been put in place in order to make up for this lack and to guarantee the completeness of the data for the next report.
Moreover, although numerous CSR actions were already in place within the group, their formalization and proof remained subject to improvement. Structuring policies and identifying priority issues were crucial steps in making the CSR strategy more effective and operational.
Solution
Ditto, a CSR copilot adapted to the realities on the ground
It was in this context that Quito discovered Ditto. From the start, our support was a two-dimensional support: substantive (formalization, policy structuring, data centralization) and formal (EcoVadis submission assistance), allowing a tangible acceleration of the CSR strategy.
In six months, Ditto has enabled Quito to strengthen the structuring of its CSR approach thanks to an intuitive platform and personalized support. We helped the company:
- Formalize its CSR policies by involving each team concerned
- Centralize and structure the collection of ESG data
- Building, collecting and archiving evidence of CSR measures implemented
The transversal involvement of the various departments, from HR to IT, including purchasing and legal, was a real catalyst for transformation. Our ability to adapt the pace and content to each team was key to ensuring quick and effective buy-in.
Impact
Results and impact: an immediate business effect
The impact of Ditto was quick and tangible. In less than six months, Quito was able to structure its CSR management system and calmly prepare for its first EcoVadis assessment. This advance had a direct impact on its business:
- Better internal visibility on CSR maturity and areas for improvement
- A clear roadmap promoting greater team involvement
- A strategic alignment that allows us to join the momentum encouraged by major customers such as DHL or investors such as Naxicap
Perspectives: an evolving collaboration
With regard to the continuation of support with Ditto, ways to improve the system have already been identified.
The evolution of the relationship with its customers, increasingly attentive to environmental and societal commitments, requires an ever more structured and transparent approach. As a CSR co-pilot, Ditto supports Quito in this dynamic, by providing it with the tools and expertise necessary to make its ESG strategy a real driver of competitiveness and growth.
